March 7, 2011
When your head’s in the clouds of brilliant thinking how do you stay in the present and get the mundane things done? We always hear about the cliché absent minded genius. Granted when you’re solving a big problem with far-reaching effects keeping track of the car keys doesn’t seem that important. But a balancing act [...]
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January 31, 2011
Listening is important when having a discussion with someone in person or on the phone, but it’s also important when reading comments on a blog, reviewing customer feedback, or watching a front-line person interact with your customers. Here are just a few tips for active listening. Try them in conversations over the next week and [...]
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